Protecting your Privacy
Protecting your privacy and the confidentiality of your personal information
is fundamental to the way Partical Pty Ltd does business. We treat very
seriously the ongoing trust you have in us to protect your personal information.
We have systems and procedures in place to protect your privacy whenever
we collect, use or disclose your personal information. You can request
details about the information Partical Pty Ltd holds about you and you
have a right to ask us to correct this information.
A new privacy framework
A new Federal privacy framework regulating the way private sector organizations
handle the personal information has applied since 21 December 2001.
Partical Pty Ltd is bound by the Privacy Act 1998 (Commonwealth) and
the ten National Privacy Principles set out in that Act.
How we collect your personal information
We collect your personal information from you Health Care Provider. For
example, when you complete a Patient Registration form when you visit
your Health Care Provider and consent to your Provider to submit a Medicare
Claim electronically on your behalf, our system saves your personal information.
What personal information is collected?
The type of personal information we collect may include your name, date
of birth, address, phone number, Medicare number and in the case of refund
by EFT (Electronic Funds Transfer), your BSB and Bank Account Number.
Please note however that your BSB and Bank Account number is not saved
on our system. Nor does Partical Pty Ltd collect, transmit or store any
information relating to your medical history.
How we use your personal information
We only collect personal information about you that is necessary to perform
our functions and activities. If you do not provide this information,
we may not be able to provide you our services.
What about sensitive information?
Sensitive information, as defined by law, is any information about a
person's racial or ethnic origin, political opinion, membership of a political
association, religious beliefs or affiliations, philosophical beliefs,
membership of a professional or trade association, membership of a trade
union, sexual preferences or practices, criminal record or health information.
We do not collect any information of this nature.
Your consent is important
Personal information is usually used or disclosed only after obtaining
your consent. Your consent can be express or implied.
Your express consent can be verbal or written. For example, a Health
Care Provider's registration form will have a clause relating to use of
the FastClaim online Medicare Claiming system. Your signature at the bottom
of this form is taken as express consent for us to use your personal information.
You imply consent when we can reasonably conclude that you have given
your consent by some action you take. For example, by supplying your personal
information to your Health Care provider with the sole intent of lodging
an online Medicare claim, you have given us implied consent.
We keep your personal information up-to-date
If we have accurate information about you, it enables us to provide you
with the best possible service.
We take reasonable steps to ensure that your personal information is
accurate, complete and up-to-date at the time of collecting or using the
We will correct personal information
If you learn that current personal information we hold about you is inaccurate,
incomplete or out-of-date, you should contact us or your Health Care Provider.
You can request details about your personal information
You should contact us if you wish to find out about the personal information
we hold about you. We will need to verify your identity before giving
We store your personal information securely
We protect any personal information that we hold about you from misuse
and loss. We also protect from unauthorised access, modification and disclosure.
We protect your information
Your personal information can only be accessed by people authorized by
us and for the express purposes for which we have your consent.
Your personal information may be stored in hardcopy or electronically
in our systems.
We maintain physical security, such as locks and security systems, over
our paper and electronic data stores and premises. We also maintain computer
and network security: for example, we use firewalls (security measures
for the Internet) and other security measures such as identification codes
and passwords to control access to computer systems.
Web site security and privacy
The Internet is fundamental to the way Partical Pty Ltd does business.
It is what allows us to lodge Medicare Claims electronically with HIC.
Partical Pty Ltd continually maintains and monitors its online security
systems to ensure your personal information is appropriately protected.
Need more information?
8223 4411 or write to us at:
Partical Pty Ltd
283 Wakefield Street
Adelaide SA 5000